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This section contains troubleshooting information to help you identify, isolate, and resolve printer issues.

All issues are divided into three main sections:

Partially Successful Print

Most of the models adhered to the build platform, but some did not stick. Possible reasons:

Incorrect Home position/parallelism

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

1. On the Home screen of your Envision One CS, select Settings | Move & Calibration | Home Calibration.

2. If the problem persists, please contact Service & Support.

Incorrect material handling

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing. Refer to Adding the Material for details.

2. Refer to Maintaining EnvisionTEC Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

Expired or damaged material tray

The aluminum material tray is a consumable with an approximate lifespan of up to 1000 hours of print time or 3 months of use, whichever comes first.

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Cleaning Envision One Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Only the supports adhered to the build platform. Possible reasons:

Inadequate supports

Correct support generation is crucial for a high-quality print. There are two ways to generate the supports in Envision One RP software:

1. Make sure you generate supports correctly referring to the links above.

2. If the supports were generated correctly and the part still has issues sticking to the support, either increase the tip thickness or add more supports. You can add more supports or increase the beam spacing manually so all the supports are closer together.

3. If the problem persists, please contact Service & Support.

The surface quality of the models is poor. Possible reasons:

Dust accumulated on the projector

You may need to clean the projector lens under the following situations:

  • The projector lens has visible dust and/or debris on its surface.
  • Printed parts have vertical holes through them, and this issue was not resolved by the following – cleaning the material tray, replacing the material tray.
  • Printed parts have a textured surface, and this issue was not resolved by the following: verifying the buildstyle, verifying the material is stored and used at the recommended temperatures, cleaning the material tray, adjusting the light intensity, replacing the material tray.
  • The projector cannot reach the required light intensity, and this issue was not resolved by the following: adjusting the projector brightness, updating firmware, updating controller software.

1. Clean the projector lens following the instruction on the Cleaning Projector Lens page.

2. If the problem persists, please contact Sevice & Support.

Incorrect material handling

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing. Refer to Adding the Material for details.

2. Refer to Maintaining EnvisionTEC Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

Incorrect oxygen concentrator connection

Incorrect setup of the oxygen concentrator can cause the poor quality of printed models. To avoid this:

1. Make sure you properly connected your oxygen concentrator. Refer to Setting Up the Oxygen Concentrator for details.

2. If the problem persists, please contact Sevice & Support.

Inadequate supports

Correct support generation is crucial for a high-quality print. There are two ways to generate the supports in Envision One RP software:

1. Make sure you generate supports correctly referring to the links above.

2. If the supports were generated correctly and the part still has issues sticking to the support, either increase the tip thickness or add more supports. You can add more supports or increase the beam spacing manually so all the supports are closer together.

3. If the problem persists, please contact Service & Support.

Printed models appear shifted at the base. Possible reasons:

Incorrect Home position/parallelism

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

1. On the Home screen of your Envision One CS, select Settings | Move & Calibration | Home Calibration.

2. If the problem persists, please contact Service & Support.

Incorrect oxygen concentrator connection

Incorrect setup of the oxygen concentrator can cause the poor quality of printed models. To avoid this:

1. Make sure you properly connected your oxygen concentrator. Refer to Setting Up the Oxygen Concentrator for details.

2. If the problem persists, please contact Sevice & Support.

Expired or damaged material tray

The aluminum material tray is a consumable with an approximate lifespan of up to 1000 hours of print time or 3 months of use, whichever comes first.

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Cleaning Envision One Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Incorrect material handling

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing. Refer to Adding the Material for details.

2. Refer to Maintaining EnvisionTEC Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

Some layers are missing. Possible reasons:

Incorrect oxygen concentrator connection

Incorrect setup of the oxygen concentrator can cause the poor quality of printed models. To avoid this:

1. Make sure you properly connected your oxygen concentrator. Refer to Setting Up the Oxygen Concentrator for details.

2. If the problem persists, please contact Sevice & Support.

Incorrect material handling

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing. Refer to Adding the Material for details.

2. Refer to Maintaining EnvisionTEC Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

Dust accumulated on the projector

You may need to clean the projector lens under the following situations:

  • The projector lens has visible dust and/or debris on its surface.
  • Printed parts have vertical holes through them, and this issue was not resolved by the following – cleaning the material tray, replacing the material tray.
  • Printed parts have a textured surface, and this issue was not resolved by the following: verifying the buildstyle, verifying the material is stored and used at the recommended temperatures, cleaning the material tray, adjusting the light intensity, replacing the material tray.
  • The projector cannot reach the required light intensity, and this issue was not resolved by the following: adjusting the projector brightness, updating firmware, updating controller software.

1. Clean the projector lens following the instruction on the Cleaning Projector Lens page.

2. If the problem persists, please contact Sevice & Support.

Visible horizontal lines on the printed models. Possible reasons:

Expired or damaged material tray

The aluminum material tray is a consumable with an approximate lifespan of up to 1000 hours of print time or 3 months of use, whichever comes first.

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Cleaning Envision One Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Dust accumulated on the projector

You may need to clean the projector lens under the following situations:

  • The projector lens has visible dust and/or debris on its surface.
  • Printed parts have vertical holes through them, and this issue was not resolved by the following – cleaning the material tray, replacing the material tray.
  • Printed parts have a textured surface, and this issue was not resolved by the following: verifying the buildstyle, verifying the material is stored and used at the recommended temperatures, cleaning the material tray, adjusting the light intensity, replacing the material tray.
  • The projector cannot reach the required light intensity, and this issue was not resolved by the following: adjusting the projector brightness, updating firmware, updating controller software.

1. Clean the projector lens following the instruction on the Cleaning Projector Lens page.

2. If the problem persists, please contact Sevice & Support.

Incorrect oxygen concentrator connection

Incorrect setup of the oxygen concentrator can cause the poor quality of printed models. To avoid this:

1. Make sure you properly connected your oxygen concentrator. Refer to Setting Up the Oxygen Concentrator for details.

2. If the problem persists, please contact Sevice & Support.

Gelled or over-curred material. Possible reasons:

Incorrect material handling

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing. Refer to Adding the Material for details.

2. Refer to Maintaining EnvisionTEC Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

Inappropriate conditions of printer operation area

Correct environmental conditions are crucial for high-quality print.

1. Make sure you created the perfect working conditions for your printer. Refer to Creating Workspace for details.

2.  If the problem persists, please contact Sevice & Support.

Wrong or corrupted STL file

The Envision One RP software takes print files and prepares them for transfer to the printer. Everything that is printed using the Envision One must pass through this software successfully.

1. Make sure the file you want to print meets all the requirements in Envision One RP.

2.  If the problem persists, please contact Service & Support.

Failed Print

Layers of the models detached from the build platform and stuck to the surface of the material tray. Possible reasons:

Incorrect Home position/parallelism

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

1. On the Home screen of your Envision One CS, select Settings | Move & Calibration | Home Calibration.

2. If the problem persists, please contact Service & Support.

Expired or damaged material tray

The aluminum material tray is a consumable with an approximate lifespan of up to 1000 hours of print time or 3 months of use, whichever comes first.

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Cleaning Envision One Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Incorrect material handling

Incorrect handling of materials can cause poor surface quality. To avoid this:

1. Make sure you prepare your materials properly for printing. Refer to Adding the Material for details.

2. Refer to Maintaining EnvisionTEC Materials to make sure you maintain your material correctly.

3. If the problem persists, please contact Service & Support.

Dust accumulated on the projector

You may need to clean the projector lens under the following situations:

  • The projector lens has visible dust and/or debris on its surface.
  • Printed parts have vertical holes through them, and this issue was not resolved by the following – cleaning the material tray, replacing the material tray.
  • Printed parts have a textured surface, and this issue was not resolved by the following: verifying the buildstyle, verifying the material is stored and used at the recommended temperatures, cleaning the material tray, adjusting the light intensity, replacing the material tray.
  • The projector cannot reach the required light intensity, and this issue was not resolved by the following: adjusting the projector brightness, updating firmware, updating controller software.

1. Clean the projector lens following the instruction on the Cleaning Projector Lens page.

2. If the problem persists, please contact Sevice & Support.

Incorrect oxygen concentrator connection

Incorrect setup of the oxygen concentrator can cause the poor quality of printed models. To avoid this:

1. Make sure you properly connected your oxygen concentrator. Refer to Setting Up the Oxygen Concentrator for details.

2. If the problem persists, please contact Sevice & Support.

The first layers of the models printed, and then the models fell off the build platform and stuck to the surface of the material tray. Possible reasons:

Incorrect Home position/parallelism

The printer is completely calibrated and tested during fabrication. However, in rare cases, the calibration needs to be carried out by the printer owner to guarantee uniformly accurate build results.

Perform the Home position calibration. To do that:

1. On the Home screen of your Envision One CS, select Settings | Move & Calibration | Home Calibration.

2. If the problem persists, please contact Service & Support.

Expired or damaged material tray

The aluminum material tray is a consumable with an approximate lifespan of up to 1000 hours of print time or 3 months of use, whichever comes first.

To ensure the quality of printed models, order a new material tray before the current tray expires or becomes damaged. You can check the replacement signs on the Cleaning Envision One Material Tray page.

Also, avoid potential material contamination. Cleaners or water are not allowed in the material tray. To avoid total contamination of a bottle, have a separate bottle to pour the material into when you aren’t using it so you don’t pour it back into the fresh bottle of material.

Inadequate supports

Correct support generation is crucial for a high-quality print. There are two ways to generate the supports in Envision One RP software:

1. Make sure you generate supports correctly referring to the links above.

2. If the supports were generated correctly and the part still has issues sticking to the support, either increase the tip thickness or add more supports. You can add more supports or increase the beam spacing manually so all the supports are closer together.

3. If the problem persists, please contact Service & Support.

Incorrect oxygen concentrator connection

Incorrect setup of the oxygen concentrator can cause the poor quality of printed models. To avoid this:

1. Make sure you properly connected your oxygen concentrator. Refer to Setting Up the Oxygen Concentrator for details.

2. If the problem persists, please contact Sevice & Support.

The job completed and there is no cured material on the build platform or in the material tray. Nothing printed at all. Possible reasons:

Projector’s LED does not work

  1. Shut the printer down and unplug the power cable from either wall or printer.
  2. Once unplugged, hold the power button down for 10 seconds.
  3. After 10 seconds, let go of the power button and plug the printer back in.
  4. Turn on the printer by holding down the power button for 4 seconds
  5. If the problem still persists, contact Sevice & Support.

Error Messages

Error message: Tag reader/DLP board/projector connection lost

When the connection error appears:

  1. Contact Service & Support.
  2. Send the log report to Service & Support.

Error message: Failed to set LED power

When the error appears:

  1. Shut the printer down and unplug the power cable from either wall or printer.
  2. Once unplugged, hold the power button down for 10 seconds.
  3. After 10 seconds, let go of the power button and plug the printer back in.
  4. Turn on the printer by holding down the power button for 4 seconds
  5. If the error still occurs, check the cable connection of the projector and PC box.
  6. If it doesn’t help, the projector has to be changed. Contact Service & Support.

Error 101

This can be caused by the wrong material usage.
Contact Service & Support and provide the information on the material used.

Error message: Invalid Auto Homing parameter

Auto Homing parameter has an invalid value in the buildstyle.

Contact Service & Support.

Error message: Job is too high. Please regenerate the job in Envision One RP.

The job is too high for the printer`s Z-axis.

Regenerate the number of layers and/or layer depth of the job in Envision One RP.

Error message: Control software is expired and the system cannot be updated.

It means that your Envision One RP license is expired.

Contact Service & Support to extend the Envision One RP license.

Error message: Material usage report cannot be sent…

This can be an Internet connection issue.
Check your Internet connection or contact Service & Support.

Error message: Material report wasn’t sent…

This can be an Internet connection issue.
Check your Internet connection or contact Service & Support.

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